The core idea of Lean is to provide perfect value to the customer through processes that have zero waste.
Eliminating waste along entire value streams creates processes that need less human effort, less space, less capital, and less time to make products and services at far less costs and with much fewer defects, compared with traditional business systems.
During the transition from a government funded organization to an employee owned company, we quickly realized that we had to find a way to achieve operational excellence. The principles of Lean Manufacturing seemed to fit in well with our already established company values. The trick was going to be “How do we take these firmly established Lean tools and principles and mesh them with our vision of who we wanted to be as a company?”
Over time, we came to call this interweaving of Lean and POS values and principles “The POS Way”.
With implementation of ERP, best business practices and Lean, we have started to lay the groundwork for The POS Way. We expect this system of Process (eliminating waste), People (respecting and growing them) and Problem Solving (continuous improvement and learning) to be the key to capitalizing on innovation through continuous improvement.
POS has developed a Lean Road Map that will guide us on this journey towards operational excellence.
Over the past year, we focussed on our people. We have trained 70 staff members on Lean 101 and 2 additional employees received their Lean Greenbelt. We have had 17 staff participate in 5S training and 10 staff members have participated in Value Stream Mapping. We have also set up an Obeya room, (Japanese for “big room” or “great room”) which a dedicated room set aside for employees to meet and make decisions about a specific topic or problem.
Next year, we plan to focus on Problem Solving, with the implementation of a continuous improvement process (Quick Kaizen) and a formalized Root Cause Analysis process.
Our ultimate goal is that every client is “Wowed by a job well-done” and that they come to expect The POS Way each and every time they walk through our doors.