27 years in, Karen Letourneau’s dedication to her team is matched only by her dedication to safety and quality.
What is your job title?
Manager, Internal Services
How long have you been working at POS?
27 years and counting …
What do you enjoy most about working at POS?
My team members – their spirit of innovation and their willingness to adapt to each new situation that is thrown at them.
What attracted you to this industry in general and POS in particular?
I knew nothing about POS when I applied for the part-time library assistant position. Working at POS gave me an opportunity to complete my degree while raising my young family. After completing my degree, I was able to transition into the labs. From there, multiple opportunities opened up for me at POS, and I was always willing to take on the next new challenge.
What types of projects do you work on at POS?
Currently, I am using Lean tools and principles to improve processes related to capital projects and the client on-boarding experience. I am also championing POS’s application for GLP (Good Lab Practices) Recognition and SASM (Safety Association of Saskatchewan Manufacturers) Bronze Level Certification.
How would you describe your experience of working at POS? How does it compare to previous roles you’ve had?
Working at POS has been a challenging, tear-inducing, laughter-filled roller coaster ride. Since POS was my first “real” job I can’t compare it to any other role, except maybe to the role of mother, and yes, that is actually a pretty good comparison!
If you were CEO, what would be the first thing you’d do to make POS even better?
I can honestly say that I have been given every opportunity to help shape The POS Way. In that sense, if I see something that could make POS better, I “pick it up as my own” and try to improve the process. OK, maybe one little thing … 6 weeks holidays for long term employees.
Karen is also a thought leader on implementing Lean processes. This October, Karen presented at the Lean Practitioners Association of Saskatchewan conference. Her talk was titled “Changing Culture – From Government Funded to Lean Entrepreneurs,” which covered the story of the introduction and implementation of Lean processes to POS Bio-Sciences.
Karen will also be speaking at the Canadian Manufacturers and Exporters (CME) Lean Conference in June of 2018. This presentation is titled “Huddle Boards – GOAL!” The talk will cover how the huddle used by sports teams can be translated into business practices. Amping up a team’s enthusiasm, reviewing the game plan and setting sights on the ultimate GOAL of winning the game are key themes in the use of a Huddle Board.
POS Bio-Sciences uses huddle boards for this same purpose and focuses the Huddle around this GOAL:
G – Good start to the day
O – On target?
A – Awareness
L – Load Leveling
Attendees to Karen’s presentation will learn how to run a standardized, efficient huddle board that meets the GOAL of improving health and safety, quality and production in all areas of their company.